Reading online isn’t much different than in print. Some of us read every word on every line, but for the rest of us – we’re skimmers. If a headline captures our attention and piques our interest, we’ll make the decision to invest time and read the full article. As it turns out, writing blog headlines is just as much a science as it is an art. Sure, you need to eloquently string a cohesive series of words together to tee up your article, but you also need to appease the search engine gods. Here are four best practices for you …
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You know the old saying, “don’t put all your eggs in one basket,” right? This idiom perfectly applies to a lot of things in our industry, especially when it comes to social media advertising strategies. It’s easy to think your money should be spent on Facebook, one of the largest social media platforms and one of the earliest adopters to advertising, but if your audience is on multiple platforms, you should be, too. Here are four good reasons you should diversify your social media strategy. Social media advertising targeting varies from platform to platform. Some targeting metrics are universal, but …
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Getting media coverage in trade publications, especially for B2B companies, is a great way to promote your product, service or business to a specific, targeted audience. These publications are professional resources with relevant information on trends, recent developments in the field, new products, techniques and other news that is specific to an industry. If your content marketing game is strong, you’re already sharing these insights on your company’s blog, newsletter, social media pages and other platforms used to communicate with audiences. But sharing and showcasing expertise in an industry publication not only enhances brand credibility but also creates greater awareness. …
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Yes, understanding your business (think: value proposition, mission statement) is important. But I’d argue that truly understanding your customers is even more crucial. If you don’t know your target customers, how can you successfully market and sell your products and services? Creating buyer personas, a semi-fictional representation of your ideal customer, is one of the best ways to generate leads and ultimately close sales. There are dozens of questions you could ask yourself, your team and your customers to help develop buyer personas. To keep from getting bogged down in too many details, here are five of my favorite strategies …
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What happened? Cambridge Analytica (CA) obtained personal data of about 87 million Facebook users without their consent with the hopes that they could use this data to develop psychographic profiles of those users. The data was collected a few years ago through a third-party app that had to be downloaded by a user, and the app was approved by Facebook (it was created by a university researcher who claimed it was for academic purposes). Those who downloaded the app unknowingly gave CA access to their data and their friends’ data. Facebook has stated that it suspended CA in 2015 after …
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A little more than a week after blogging about Facebook’s conspicuously tardy response to the Cambridge Analytica dustup, here I am again making much the same point: Nothing exposes a company’s core values more than a crisis. Facebook’s young CEO may like to think that the company puts a premium on speed, but that priority was exposed as a lie when it took 100 hours to utter his first words about what could fairly be called the social platform’s most consequential crisis. (If you missed that blog, you can find it here.) On the heels of that, now comes the …
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Chances are, if you are like many organizations, there’s not a crisis communications plan sitting in your top drawer, one that’s been updated and rehearsed and that lets you sleep soundly at night should some emergency befall you. Undertaking the painstaking process of developing a crisis plan seems to be that task that never quite gets off the back burner, kind of like cleaning out the gutters – there’s always something more pressing or more interesting to do. But then, inevitably, it rains and, well, you know what could happen. As important as a crisis communications plan is, this is …
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Like so much other advice, one of the best tips for an organization launching any sort of marketing or PR campaign is quite simple, yet at times, deceivingly difficult – define and differentiate. Let’s quickly explain both. Define involves clearly articulating who you are, what you do and whom you serve. Differentiate explains how your organization is different (and better) from your competitors. It might seem like basic advice, but it’s a step that often is rushed, fumbled or overlooked altogether. It isn’t necessarily because of negligence. Virtually every CEO, CMO, VP (you get the point) has an intimate understanding …
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Every year, for as long as I can remember (since 2005), Pew Research Center has released its annual report on social media usage. The organization recently released its report for 2018. No shock here, Facebook and YouTube are the juggernauts in the social media landscape with 68 percent of U.S. adults saying they use Facebook, and 73 percent using YouTube. One key question moving forward: how will the Cambridge Analytica scandal impact American’s use of Facebook if at all, or is the social network too big to fail? And while I don’t have the answer to this question (not yet, …
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On the Gong Blog, we’ve written about brands that have done a poor job with crisis communications. (Remember United’s response to the doctor dragging? Or more recently, Mark Zuckerberg’s five-day silence in addressing Facebook’s data crisis?). But more often than not, even brands that do a decent job communicating through crises don’t get a lot of love. And that’s for good reason—because they handled it well, they are able to suppress its potential impact and even avert the crisis altogether. Then there are the communications teams that are able to go beyond simply taking the wind out of a gathering …
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