The Gong Blog

Getting the Most Out of Your Facebook Reviews

Recently, one of our clients had a question about the way Facebook was displaying their reviews. To set the scene: the business has an impressive 4.3-star overall rating, yet right there at the top of the home page, Facebook’s algorithm elected to display two one-star reviews. If you are a potential customer checking out the page, it isn’t a great first impression. That’s extremely frustrating as a business owner. The majority of the reviews of the business are overwhelmingly positive, but it’s the two outliers that get the spotlight. Our client wanted to know why Facebook prioritized these negative reviews …

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Does social media advertising really work?

“Does social media advertising really work?” “What kind of ROI will I get on my social ad spend?” These are the kinds of questions we get a lot from clients. So, let’s start with the second one, the important question about using social media to move the needle.  The answer: it depends. Goals and objectives are different from client to client, so it’s tough to give a concrete, one-size-fits-all answer. For example, if your goal is awareness, the metrics you’d use to see if social media advertising has had an impact would be different than if your goal were generating …

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News Wires Services: Essential Tool or Ineffective Crutch for Media Relations

When last we met, I was huffing and puffing over the PR anathema commonly referred to as “spray and pray” – i.e. the practice of public relations practitioners indiscriminately carpet bombing the media battlefield with news releases and pitches in the hope that one might hit a receptive target. It’s a tactic loathed by reporters and many PR professionals alike, and what makes it all the more confounding is that it rarely works. So, while I’m on the topic of profligate tactics, let’s talk for a bit about electronic news distribution services, which in many ways are like the electronic …

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Spray and Pray Dismay

Two of my colleagues recently interviewed journalist and author Roben Farzad on what’s becoming one of my favorite podcasts, appropriately enough called It’s a PR Podcast. Roben hosts Full Disclosure on NPR One, is a special correspondent for the PBS NewsHour and used to write for Bloomberg Businessweek. He’s smart and curious, engaging and fun, and he’s also pretty generous with his time. The episode is worth a listen. First, for the sake of full disclosure (speaking of which), I’ve had the pleasure of being interviewed on the podcast myself, weighing in mostly on the changes I’ve seen in our …

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How to Get Started with Owned Content

Do you know what the beauty of owned content is? You have total control, and for a control-freak like me, developing original, owned content puts me in a happy place. Chances are, if you have a content marketing strategy in place, you are already producing some level of owned content. But if you’re looking to beef up your practice, or get started from the ground up, you may need a little bit of guidance. The world is your content oyster, and it can get overwhelming if you let it. Elsewhere in The Gong Blog archives, you’ll find five helpful questions …

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How it feels to be this year’s PRSA Richmond Rising Star

Last night was a whirlwind to say the least. Whoever decided that the announcement of the Rising Star award should be the final one of the night is a sadist. The introvert inside of me was dying up on stage, looking at hundreds of people I respect and admire. But I am overjoyed – and extremely overwhelmed – by what an honor it is to be named this year’s Rising Star by PRSA Richmond. Some very impressive people have been recognized with this award, and it’s exciting to think about everyone who will stand up here in the years ahead. …

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Want top performers? Prioritize the employee experience

When is the last time you took an assessment of your team’s engagement? Are you the type of manager that constantly thinks about this? Or have you not revisited this topic since the last employee engagement survey? There’s no wrong answer but there may be an opportunity for you to transform how you approach employee engagement. For starters, employee engagement is not about employees’ happiness levels as it’s possible to have a highly satisfied team that produces mediocre results. Think about it: what employee wouldn’t report high levels of satisfaction if they’ve got a “good gig” with a nice manager …

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Write Great Blog Headlines and Get More Clickthroughs

Reading online isn’t much different than in print. Some of us read every word on every line, but for the rest of us – we’re skimmers. If a headline captures our attention and piques our interest, we’ll make the decision to invest time and read the full article. As it turns out, writing blog headlines is just as much a science as it is an art. Sure, you need to eloquently string a cohesive series of words together to tee up your article, but you also need to appease the search engine gods. Here are four best practices for you …

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Why you should diversify your social media strategy

You know the old saying, “don’t put all your eggs in one basket,” right? This idiom perfectly applies to a lot of things in our industry, especially when it comes to social media advertising strategies. It’s easy to think your money should be spent on Facebook, one of the largest social media platforms and one of the earliest adopters to advertising, but if your audience is on multiple platforms, you should be, too. Here are four good reasons you should diversify your social media strategy. Social media advertising targeting varies from platform to platform. Some targeting metrics are universal, but …

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A Marketer’s Secret Weapon: Trade Publications

Getting media coverage in trade publications, especially for B2B companies, is a great way to promote your product, service or business to a specific, targeted audience. These publications are professional resources with relevant information on trends, recent developments in the field, new products, techniques and other news that is specific to an industry. If your content marketing game is strong, you’re already sharing these insights on your company’s blog, newsletter, social media pages and other platforms used to communicate with audiences. But sharing and showcasing expertise in an industry publication not only enhances brand credibility but also creates greater awareness. …

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