Posts about Strategic Communications

Why NPR’s New Podcast Measurement Tool is Really RAD

In the 15 years since their inception, podcasts haven’t just become a household name, they’ve become a go-to industry for advertisers. In fact, according to the Interactive Advertising Bureau’s (IAB) 2018 report, podcast advertising revenue grew from $68.6 million in 2015 to $257.4 million in 2017. And the industry is only expected to continue to grow. While it’s clear that podcasts and podcast advertising aren’t going anywhere, we’re seeing a renaissance in how listenership and engagement are measured. For many years, the gold standard for podcast measurement was downloads. And while downloads are great at showing audience size, they don’t …

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Content Marketing is an Organizational Effort

All too often we are approached by clients who struggle to initiate and maintain an ongoing content marketing program. Typically, it’s not that they don’t recognize the value of such a program, it’s more a gnawing fear of how they will find the time to implement what is likely a time-consuming strategy. After all, it’s usually our friends in the marketing and communications departments who often shoulder the entire brunt of the effort, without a lot of help from the rest of their organization. What most don’t realize though is that in order to be successful, they are going to need a …

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Blocking Critics on Facebook Is Not Just Illegal, It’s Bad Business

More than a few years back, we had a client that had an aversion to social media. A small government agency, it was intrigued by the idea of being able to post its news directly to its constituencies on platforms like Facebook and Twitter. After all, such tools were changing – and have changed – the face of public relations and put several target-seeking arrows into the PR quiver. But when the agency realized that citizens would be able to comment on its otherwise oh-so-positive news, it put on the brakes, recoiling over the prospect of John Q. Public not …

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My Take: The Most Influential Marketers of 2018

With apologies to Weiden + Kennedy, whose Nike spot featuring Colin Kaepernick was no doubt the most talked-about spot in 2018, my choice for marketer of the year reflects a strategy that is older than marketing itself and yet has now reached such a critical mass and level of sophistication that it’s difficult to point to anything else that is as effective. I’m talking about influencers. Influencers, of course, have been around for a long time. Asking your friends and neighbors for a recommendation on a plumber or cat food or a financial planner, that’s leaning on them as an …

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How the Changes to LinkedIn Company Pages Might Impact Your Social Strategy

Earlier this week, LinkedIn announced a few significant changes to Company Pages on its platform — which caused our ears to perk up a little bit. We’ve been using LinkedIn as a communications channel to tell our clients’ stories since Company Pages launched in 2010. Now, with big changes afoot, here’s the 30,000-foot view of the features that will be rolling out over the next few months and the impact they might have on your organization’s social strategy. User-friendly mobile experience for admins Admins can now post updates and respond to comments from the LinkedIn mobile app. Impact: This will …

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PR at Its Core: Actions over Words

Anyone who has received an email from me may have noticed a rather abstruse quote as part of my email signature. It’s an observation by T.S. Eliot in which he asserts that “Being is intelligible only in terms of becoming.” I like it for two reasons. First, it’s derivative enough to demand that you ponder it a bit, like good poets are wont to do. But perhaps more importantly, I agree wholeheartedly with the sentiment, which if you were to reduce it to a bumper sticker basically means “you are what you do.” That’s really the essence of public relations. …

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Content Fundamentals: Finesse These Elements on your Digital Platforms

Your marketing team is putting in a lot of creativity, strategy and effort into making sure your company’s content marketing plan is as effective as possible. But, are they following simple best practices that will ensure content from your company will stand out from the rest? Here are a few best practices to share with your marketing team, broken down by platform, that will help them keep content user and search engine friendly, reach target audiences and generate more leads. Whether your team is aiming to capture more leads through offers or raise awareness at the top of the funnel …

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The Business Case for Strategy Before Tactics

“We talkin’ about tactics. Not a strategy. Not a strategy. Not a strategy. We talkin’ about tactics.” – Allen Iverson (OK, maybe not an exactly transcription of what he said.) One of my favorite YouTube clips is Allen Iverson’s infamous press conference where he bemoans the criticism directed at him over missing practice. His point, the games are what really matter, but people are obsessing over the wrong thing. While this metaphor certainly isn’t entirely transferable, many companies fall victim to a similar trap – jumping to tactics before identifying a clear strategy. It’s understandable. Tactics are easier to understand. …

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The Consumer PR Survey is (Almost) Dead

The Associated Press recently added a new section on polls and surveys. The guidance is focused on political polling and explains in a blog post, “The new chapter, available immediately to AP Stylebook Online subscribers, leads with longstanding guidance that the mere existence of a poll is not enough to make news.” While the new chapter is focused on political polling – PR practitioners should keep this guidance in mind when considering consumer surveys for media relations outreach. You know the one. Seeking media attention, a company commissions research through a telephone or Internet firm to poll 1,000+ Americans and …

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What Brands Should Know about the Facebook, Cambridge Analytica Crisis

What happened? Cambridge Analytica (CA) obtained personal data of about 87 million Facebook users without their consent with the hopes that they could use this data to develop psychographic profiles of those users. The data was collected a few years ago through a third-party app that had to be downloaded by a user, and the app was approved by Facebook (it was created by a university researcher who claimed it was for academic purposes). Those who downloaded the app unknowingly gave CA access to their data and their friends’ data. Facebook has stated that it suspended CA in 2015 after …

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