Posts about Strategic Communications

How the Changes to LinkedIn Company Pages Might Impact Your Social Strategy

Earlier this week, LinkedIn announced a few significant changes to Company Pages on its platform — which caused our ears to perk up a little bit. We’ve been using LinkedIn as a communications channel to tell our clients’ stories since Company Pages launched in 2010. Now, with big changes afoot, here’s the 30,000-foot view of the features that will be rolling out over the next few months and the impact they might have on your organization’s social strategy. User-friendly mobile experience for admins Admins can now post updates and respond to comments from the LinkedIn mobile app. Impact: This will …

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PR at Its Core: Actions over Words

Anyone who has received an email from me may have noticed a rather abstruse quote as part of my email signature. It’s an observation by T.S. Eliot in which he asserts that “Being is intelligible only in terms of becoming.” I like it for two reasons. First, it’s derivative enough to demand that you ponder it a bit, like good poets are wont to do. But perhaps more importantly, I agree wholeheartedly with the sentiment, which if you were to reduce it to a bumper sticker basically means “you are what you do.” That’s really the essence of public relations. …

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Content Fundamentals: Finesse These Elements on your Digital Platforms

Your marketing team is putting in a lot of creativity, strategy and effort into making sure your company’s content marketing plan is as effective as possible. But, are they following simple best practices that will ensure content from your company will stand out from the rest? Here are a few best practices to share with your marketing team, broken down by platform, that will help them keep content user and search engine friendly, reach target audiences and generate more leads. Whether your team is aiming to capture more leads through offers or raise awareness at the top of the funnel …

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The Business Case for Strategy Before Tactics

“We talkin’ about tactics. Not a strategy. Not a strategy. Not a strategy. We talkin’ about tactics.” – Allen Iverson (OK, maybe not an exactly transcription of what he said.) One of my favorite YouTube clips is Allen Iverson’s infamous press conference where he bemoans the criticism directed at him over missing practice. His point, the games are what really matter, but people are obsessing over the wrong thing. While this metaphor certainly isn’t entirely transferable, many companies fall victim to a similar trap – jumping to tactics before identifying a clear strategy. It’s understandable. Tactics are easier to understand. …

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The Consumer PR Survey is (Almost) Dead

The Associated Press recently added a new section on polls and surveys. The guidance is focused on political polling and explains in a blog post, “The new chapter, available immediately to AP Stylebook Online subscribers, leads with longstanding guidance that the mere existence of a poll is not enough to make news.” While the new chapter is focused on political polling – PR practitioners should keep this guidance in mind when considering consumer surveys for media relations outreach. You know the one. Seeking media attention, a company commissions research through a telephone or Internet firm to poll 1,000+ Americans and …

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What Brands Should Know about the Facebook, Cambridge Analytica Crisis

What happened? Cambridge Analytica (CA) obtained personal data of about 87 million Facebook users without their consent with the hopes that they could use this data to develop psychographic profiles of those users. The data was collected a few years ago through a third-party app that had to be downloaded by a user, and the app was approved by Facebook (it was created by a university researcher who claimed it was for academic purposes). Those who downloaded the app unknowingly gave CA access to their data and their friends’ data. Facebook has stated that it suspended CA in 2015 after …

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Don’t Have a Crisis Communications Plan? Then at Least Do This

Chances are, if you are like many organizations, there’s not a crisis communications plan sitting in your top drawer, one that’s been updated and rehearsed and that lets you sleep soundly at night should some emergency befall you. Undertaking the painstaking process of developing a crisis plan seems to be that task that never quite gets off the back burner, kind of like cleaning out the gutters – there’s always something more pressing or more interesting to do. But then, inevitably, it rains and, well, you know what could happen. As important as a crisis communications plan is, this is …

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A five-minute primer on Pew Research’s latest social media use survey

Every year, for as long as I can remember (since 2005), Pew Research Center has released its annual report on social media usage. The organization recently released its report for 2018. No shock here, Facebook and YouTube are the juggernauts in the social media landscape with 68 percent of U.S. adults saying they use Facebook, and 73 percent using YouTube. One key question moving forward: how will the Cambridge Analytica scandal impact American’s use of Facebook if at all, or is the social network too big to fail? And while I don’t have the answer to this question (not yet, …

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How to start a podcast

“It’s a PR Podcast.” This is the answer Kelsey and I give when asked one of two questions: What are you recording? What are you calling your podcast? We’ve been super excited about this podcast for months now. From Slack side conversations to recording with microphones, the day finally arrived, and we’ve already released a few episodes in our first “season.” For anyone interested in starting a podcast, we’ve boiled down our process and a couple of lessons learned into a few steps to help get you going. Step One: Come up with a concept. We both listen to podcasts. …

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Facebook’s Costly 100 Hours

How the company abandoned its core values in a moment of crisis

Five days. That’s how long it took Facebook to respond to perhaps the greatest crisis in the company’s relatively short life. This is not a commentary piling on the company for its failure to abide by one of the core principles of crisis management – to respond early and honestly. After all, they totally blew the former and the jury is out on the latter. But the delay was more than just a strategic mistake. With recriminations flying all around them, users threatening to abandon the platform, senators in high dudgeon over this lapse of security and the company’s stock …

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