Posts about Social Marketing

Blocking Critics on Facebook Is Not Just Illegal, It’s Bad Business

More than a few years back, we had a client that had an aversion to social media. A small government agency, it was intrigued by the idea of being able to post its news directly to its constituencies on platforms like Facebook and Twitter. After all, such tools were changing – and have changed – the face of public relations and put several target-seeking arrows into the PR quiver. But when the agency realized that citizens would be able to comment on its otherwise oh-so-positive news, it put on the brakes, recoiling over the prospect of John Q. Public not …

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What to Expect with Influencer Marketing

Social media influencer marketing has become an increasingly popular tactic, with influencer campaigns on Instagram increasing nearly 200 percent last year. If your organization is new to the world of influencer marketing, you might be wondering what kind of results you can expect, especially if you work for a B2C company. Influencer marketing is a vague term that can mean different things to different people, but for the purpose of this blog post, influencer marketing is the practice of sharing your product with influential individuals on social media (sometimes they have blogs as well) with the intent of having those …

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Ensuring your content reaches the right people

Reaching the right people at the right time, with the right message is the pillar of a successful content marketing program. And with more organizations developing content these days, the competition to reach potential customers with tailored content is fierce. For many organizations, the challenge usually isn’t the creation of valuable content. The challenge is ensuring your content is breaking through the millions of pieces of content shared every minute. It used to be enough, for example, to share posts to your Facebook newsfeed or Twitter timeline. Organic reach would get your content to your desired audiences. Facebook posts used …

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Why you should diversify your social media strategy

You know the old saying, “don’t put all your eggs in one basket,” right? This idiom perfectly applies to a lot of things in our industry, especially when it comes to social media advertising strategies. It’s easy to think your money should be spent on Facebook, one of the largest social media platforms and one of the earliest adopters to advertising, but if your audience is on multiple platforms, you should be, too. Here are four good reasons you should diversify your social media strategy. Social media advertising targeting varies from platform to platform. Some targeting metrics are universal, but …

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A five-minute primer on Pew Research’s latest social media use survey

Every year, for as long as I can remember (since 2005), Pew Research Center has released its annual report on social media usage. The organization recently released its report for 2018. No shock here, Facebook and YouTube are the juggernauts in the social media landscape with 68 percent of U.S. adults saying they use Facebook, and 73 percent using YouTube. One key question moving forward: how will the Cambridge Analytica scandal impact American’s use of Facebook if at all, or is the social network too big to fail? And while I don’t have the answer to this question (not yet, …

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The Value of March Madness

Midway through the second half of 16-seed UMBC’s historic win over No. 1 Virginia, CBS’s Jim Nantz reminded viewers that UMBC was short for University of Maryland, Baltimore County. In becoming the first No. 16 seed to beat a top seed in NCAA Tournament history, the Retrievers were sure to be the talk of the tourney’s opening weekend. But thanks to a Twitter game that was savvy, hilarious and authentic, UMBC went even more viral. Yahoo Sports and others shined a well-deserved light on Zach Seidel, the man behind the UMBC Athletics Twitter handle. It would have been easy for …

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Three Tips for Your Google My Business Listing That Will Help Your Customers

When we talk to our clients about the best way to interact with customers, the familiar social media platforms often come to mind – Facebook, Twitter, LinkedIn. But we also often advise clients to meet people where they are – and very often, that’s Google. For many of us, it’s the first place we go when we are looking for helpful information about a change in hours, an address or contact information for a business. To make the point, here’s an example of something that happened to me just this past week. I was using Google Maps to find the …

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Yes, Facebook is changing — here’s how you can prepare

If you were on Twitter last night, two news stories likely took over your feed — (1) terribly insensitive (and racist remarks) made by some dude with a whole lotta power, and (2) collective panic from publishers and brands over an announcement by Facebook that changes to the algorithm are afoot. This blog post will focus on the latter. Facebook making changes to its algorithm is nothing new, but this announcement has many marketers up in arms in part because of how reliant many organizations have become on the platform for disseminating their content to interested audiences. Media companies and …

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Why you should always give your social media videos subtitles

One of the biggest challenges facing anyone in PR or marketing is figuring out how to break through the noise to reach your customers. That’s why we’re all constantly keeping an eye out for the next big thing that people still find inherently interesting and different, which for the last year on social media has been video. Why the sudden increase? Two main reasons: 1.) it’s getting easier and cheaper to produce high-quality video content, and 2.) social networks like Facebook have made it easier to post and share videos on their platforms. It’s working too. Video content has a …

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Five Things I Learned at Influencer Marketing Days 2017

The rise in social media has created a new category of targets for public relations practitioners – the social influencer, or influencer for short. These are the folks who have established an online presence with a loyal following, and what they buy or eat or travel to can exert a great deal of, well, influence on particular brands. And so it was inevitable that a conference on influencer marketing would be born, and I found myself immersed in a New York City conference center for two days focused on all things influencer marketing. Here are five of my biggest takeaways. …

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