The mostly official blog of the Hodges Partnership.
October 06, 2015 | by Jon Newman
So there I was in a new business meeting and I found myself trying to talk the potential client out of doing a media relations campaign as a possible tactic.
Then days later I was in a client meeting downplaying the effectiveness of media relations in achieving the client’s ultimate goal.
That’s a 180-degree turn from a guy who has made his reputation the “media relations guy.”
As has been well documented on this blog, the art and practice of media relations is more difficult today. Fewer traditional outlets, fewer reporters, fewer “readers,” a fragmented audience, etc., coupled with the ability to better control one’s message and reach one’s audience through owned and paid media. This combination leads to fewer “at-bats,” less success and yes even less of a payoff for the client when you are successful.
I am a firm believer that even when you do get that placement, a client is only at most 80 percent “happy” with it. They might not like the headline. They don’t like the quote. They don’t agree with how they are portrayed in the article. Media relations is at best still like the childhood game “telephone” where you are telling a story to someone else and hope they can explain it to another person.
Something always gets lost in the translation.
So why do it? Why continue the practice of media relations at all?
After a great deal of thought I’ve boiled it down to three main reasons.
Although its power in this arena isn’t what it used to be, a story still creates some level of awareness to your audiences whether they are external or internal. People still think you are “real” if they see you in the paper, on TV and online. This does not mean awareness will make the new business phone ring off the hook however and that needs to be explained upfront. But it does mean folks will still come up to you at happy hour and comment that they “saw you in the paper.”
Most people won’t admit it but this is the usually the main reason they want a story written or produced about them. They want their picture in the paper, they want to see themselves on TV or online. They HOPE that it leads to other things like new business but seeing it validates what they are doing. It makes them feel that all that hard work is being noticed.
In this day and age of content marketing, leveraging media relations success is perhaps the best of the three reasons to execute a media relations campaign. Posting those pieces on your website validates your company/organization for those who Google you. Reprinting those pieces for your sales force, linking back to them in your email newsletters, writing about them in your blog makes they more valuable than hoping and praying folks will open the paper or spend time online finding them.
Are there more reasons? Perhaps. Although I bet you I can easily slide them into one of the three above.
Does that make media relations the “bastard stepchild” of the earned, owned, paid equation?
My answer is no, as long as you realize it is just not the panacea that it used to be. Media relations or earned media creates the blips or peaks on a long road. It should be married with long haul approach of including owned media that you produce with both amplified by paid media to make sure you are reaching the right audience with your consistent messages.
Don’t agree with me? Then shoot me down in the comment section.0 commentsPosted in: Media Relations | Public Relations
October 02, 2015 | by Tony Scida
How much are ads on major news sites costing consumers (in time and bandwidth)? The New York Times did the math.
Is there anybody out there?
How many of those bandwidth clogging ads actually work? According to a study cited by Bloomberg Business, 11 to 25 percent of online ads are viewed by software, not people.
Citing posts from the local supervisors all the way up the White House, Business Insider’s Biz Carson calls Medium “this generation’s PR Newswire”.
Speaking of Medium, Dave Pell (proprietor of Next Draft, a newsletter to which you should subscribe) writes about disruption and journalism in a compelling essay titled “News is Different”.
Of course, all this business disruption in journalism means opportunities for innovation. Like the St. Louis Post-Dispatch, which is outsourcing editorial writing to a service called Opinion in a Pinch.0 commentsPosted in: HodgePodge
September 28, 2015 | by Jon Newman
This is the blog post I promised myself I’d never write.
I promised myself I’d stay out of the Monday morning peloton-breakaway debates over whether Richmond 2015 was worth the effort, the cost and the inconvenience.
The main reason? The Hodges Partnership counts Richmond 2015 as a client, having worked closely with the group in the years leading up to the race. We were paid a monthly fee during that time time but we also donated a fair number of hours to the cause. A cause we felt was more than valid since we are believers in (to use one of our favorite baseball analogies) swinging for the fences.
Our role during that time has primarily been to help the race get exposure outside of Richmond, but like with many of our clients, it expanded to helping with content management, strategic counsel and yes sometimes amateur psychologists.
So most people who will read this will obviously think that I’m shilling or defending this grand effort because we’ve been paid to spin it.
Please go right ahead.
The wheels that spun on Libby Hill and throughout the region the last few days and the thousands of people who cheered them on help me make my case.
Here are my Monday morning thoughts:
- We tend to measure these events in the moment, when their true impacts are felt in the many moments to come. While I feel for restaurateurs who expected an early-week shortfall, my bet is the worldwide exposure Richmond received will have a ripple effect for you for years to come.
- This was extremely difficult to pull off. But we did. It wasn’t perfect—believe me. I sat in many meetings and listened in on many phone calls that were more than contentious and had many people who I respect pitted against one another. But in the end, Richmond as a region was able to pull off a major world-wide sporting event. For one shining moment we were on the same page. And it felt wonderful. We need to keep feeling that feeling. For more than five minutes. And we need to use that model to solve other regional issues. Let’s keep swinging for the fences.
- There will always be voices of discontent and they are healthy voices and they make things better. However, I think even they must admit a feeling of pride today as they saw their city and region fare well on a world stage. They will continue to debate things like final numbers and the “worth” of the event and they should. But it will be hard to refute the evidence of the thousands who lined the hills and the streets and who went home with hats and t-shirts.
I personally want to congratulate and thank Wilson Flohr, Tim Miller, Lee Kallman, Paul Shanks and the rest of the Richmond 2015 team. It was our honor to help them in any way we could. They pulled off an event that many people didn’t understand, and an event that people couldn’t really conceive and an event that many people doubted.
In the end they brought the world to Richmond. And the world will come back. Again and again.
Those wheels are already in motion and will do all the spinning for me.5 commentsPosted in: Richmond
September 25, 2015 | by Greg Surber
The bike race might be almost over, but this is the BIG weekend. Get excited.
RVA! RVA! RVA!
Not to shortchange the amazing local coverage of Richmond 2015, but the Washingtonian has put together a fantastic guide of riders to watch, places to eat and sightsee for those venturing in from out of town.
An American in Richmond
If you haven’t chosen a favorite rider to cheer for, allow us to introduce you to Taylor Phinney.
Take your mark
Have you found yourself saying about the course, “It doesn’t look that hard.” Prove it.
Love the RVA logo? Love free things? Love tattoos? Then what are you waiting for!
A look back
How does Richmond compare to past host cities? Take a look.0 commentsPosted in: HodgePodge | Public Relations | Richmond | The Hodges Partnership
September 22, 2015 | by Tony Scida
With the release of iOS 9, Apple has brought ad blockers to the mobile web. Blockers have been available on desktop computers for some time, but mostly have been used by technically savvy—OK, I’ll say it, nerdy—users. With iOS 9’s new content blocking features, millions of iPhone and iPad users can now download (some free and some paid) ad blockers from the App Store. (I’ll wait for you while you stop reading and eagerly go download one for your phone.)
Apple’s new content-blocking capabilities aren’t explicitly meant for blocking ads, but that’s exactly the feature people are most excited for. Ever wonder why large websites can be a pain to visit because they take such a long time to load? That’s because many are weighted down with intrusive advertisements and tracking scripts with demanding bandwidth requirements. This is felt ever more acutely on mobile devices, especially if you’re near or passed your data allowance for the month.
So while we all are rejoicing at the prospect of better web surfing, how should companies that have traditionally relied on these ads proceed? The good news is that no one has (yet) invented a PR blocker.
As Jon mentioned a couple weeks ago, the Earned, Owned and Paid era of PR has arrived. And more than ever, PR practitioners have the ability to deliver quantifiable metrics that traditionally have been available only to online advertisers.
Unfortunately, media relations and content marketing aren’t as simple as buying ad space on a website or ad network. The third-party endorsement achieved through media relations is increasingly hard to come by, and the expertise established through thoughtful content marketing is anything but an overnight process.
But these strategies remain powerful tools for reaching audiences and establishing credibility – and now that you have your content-blocking app installed, they are all-the-more important options companies need to start considering.0 commentsPosted in: Mobile | Social Marketing | Social Media
September 21, 2015 | by Josh Dare
Welcome to Richmond!
Without so much as a second thought, that’s what I found myself shouting from my open car window the other day. I had spotted a half dozen cyclists from the Wiggle-Honda team*, clad in their racing uniforms and helmets idling at an intersection, looking a bit confused as to whether their next turn was left or right. They smiled and waved for a moment, then went back to pointing in both directions like the Scarecrow in The Wizard of Oz.
I surprised myself at how excited I was to spot such elite cyclists navigating our city. I don’t know why. We’ve been expecting thousands of the world’s best athletes here in Richmond for more than three years. To prepare for them, the city has polished its rough spots, mowed the grass, repaved roads and even erected what is a pretty cool “RICHMOND” sign at the I-94/64 interchange. There are flags of all nations adorning the streets, bicycle-themed artwork and events. Heck, there’s even a special beer on tap at Strangeways to mark the occasion.
I for one am caught up in the anticipation that comes with serving as the world stage for such an international event. Our office is fortunate enough to sit astride the course over a couple days, and I suspect I’ll be hanging out the window waving a flag or down on the sidewalk yelling encouragement to the cyclists and they pass by at speeds I won’t be able to comprehend. While we’ll be inconvenienced by street closings and detours, by large crowds and unexpected nuisances, all of those things are such trivial matters that I hope Richmonders won’t waste their breath with complaint.
This is the first UCI world championships in the United States in almost 30 years, and I’m proud to see Richmond showcasing our history and culture and aesthetic beauty for the world to see. I hope all of RVA will join our small company in a collective sense of pride in all that has been accomplished. Let’s embrace this moment and greet our guests with the hospitality with which we are known.
Welcome to Richmond!
(*I Googled them later. They are a female team of Brits based in Belgium.)0 commentsPosted in: Public Relations | Richmond | The Hodges Partnership
September 18, 2015 | by Greg Surber
Tomorrow kicks off the UCI Road World Championships. Before we all get wrapped up in cycling fever, here’s a roundup of non-bicycle stories to cap off your week.
Ahmed Mohamed isn’t the only young teenager who’s engineering while Muslim. (Thank God.) Here are some fantastic programs helping fuel underrepresented students’ passion for science and technology.
What’s that sound?
Soul music, retro-soul music and neo-soul music: A critique.
Holdin’ it down
The Federal Reserve has decided to keep interest rates near zero. So exactly what does that mean?
Harry Potter & The College Dropout
Would Kanye West really be sorted into Hufflepuff if he went to Hogwarts?
Fans of the 1987 Martin Short comedy Innerspace, read on.0 commentsPosted in: HodgePodge | Public Relations | Richmond | The Hodges Partnership
September 16, 2015 | by Josh Dare
On one day in late summer, Facebook reported that it hit a significant milestone – one billion people had used the social networking site on August 24. Translation: one in every seven people on the planet logged in to Facebook that day.
Perhaps, I surmised, the spike was due to the Pope getting a ton of happy birthday posts (nope, he was actually born in December) or that some Kardashian (current or former) had posted a new selfie (wait, doesn’t that happen every day?).
More likely, Facebook has reached such global saturation – almost 1.5 billion users – that the milestone was entirely inevitable.
And yet, despite this massive market penetration on a worldwide scale, I still have many friends and business contacts that scoff at Facebook as if it were some kind of teenage mania, an online Macarena of sorts that will soon fade into obscurity. Mention Facebook, and they’ll roll their eyes and shake their heads as an almost sympathetic gesture. To them, Facebook is something we need to grow out of. It might just as well be Candy Crush or Clash of Clans or some other time-sapping obsession best left for those whose lives are somehow not as serious as theirs.
But one BILLION users in a single day? Does Facebook really deserve the derision it gets from so many people, including those in the professional world?
I suspect that other technologies through the ages had a similar reception. One point of reference that comes to mind is Robert Crawley, Downton Abbey’s Earl of Grantham who welcomes the arrival of the telephone to the manor as enthusiastically as he does his mother-in-law. While the younger family members embrace this symbol of modernism as a transformative convenience, Lord Grantham sees it as a nuisance that, if he looks away long enough, might very well go away.
Make no mistake, Facebook is here to stay, and not simply by virtue of its capacity to enable friends to share photos, videos and opinions among one another. The platform is transforming marketing, giving us unprecedented new tools for precisely targeting new customers. Through Facebook (and other platforms like LinkedIn), we are able to engage complete strangers in the “buyers’ journey,” taking them from someone who never heard of our product or service, to someone intrigued enough to learn more, to, ultimately, a customer. We can build brands on Facebook, showcase our expertise and build a community of friends – all with an unprecedented cost efficiency.
I for one am at a loss for this undercurrent of disdain for Facebook. And for the record, my mother-in-law is welcome at our house any time.0 commentsPosted in: Marketing | Public Relations | Social Marketing | Social Media
September 11, 2015 | by Tony Scida
This is not so much news as it is content: a British distillery is doing a web series with Anthony Bourdain where he talks to different craftspeople. The episode with knifesmith Bob Kramer making kitchen knives from meteorites is rightly getting a lot of views.
Play by play
Haven’t had time to watch the hours-long Apple presentation from earlier this week? BuzzFeed has the video highlights.
If you think you don’t dream at night, you’re probably wrong.
Scientists have discovered fossilized remnants of a new human relative, which you probably have heard about by now, but the story of how the fossils were discovered — and then recovered is worth checking out.
FIFO v. LIFO
Apparently we’re all waiting in line wrong.0 commentsPosted in: HodgePodge
September 01, 2015 | by Greg Surber
So I was browsing through Mobility Magazine the other day, and there was this interesting article on how companies can help employees facing an international move get better acclimated to their new country. Great stuff.
You may have missed it. And that’s okay. But when one of your main clients is in the moving and storage business, it’s a good idea to stay abreast of things happening in that industry, and Mobility is one of the regular sites I check in with to get smarter about that line of work.
That’s a good idea across the board. Clients count on us to not only keep up with their business but with their industry as a whole. That is especially true in the B2B world, with industries and services that, as consumers, we wouldn’t have regular exposure to. So in order to be able to speak intelligently to the issues and trends that your clients’ customers and trade reporters care about, there’s no better way to get the kind of insight you need than by regularly checking out trade media outlets.
That may be pretty obvious, straightforward advice, but even so, it’s often difficult to find the time to follow it. Trade reading is one of those tasks we always mean to do, but is also the first to get sacrificed when work gets hectic.
Similar to flossing, this tedious daily to-do can pay big gains when done regularly. Reporters’ main gripe with PR pros? We don’t read their work to find out specifically what they cover and writing style before we send them a pitch. Not only does this help you understand their beat, it helps you find opportunities where you could add your organization’s expertise.
On the content marketing side of things, it’s valuable insight to how you should be structuring your strategy. What topics are regularly covered, where are the holes in the content where your company could add its perspective, etc. In short, it helps you distinguish where the need is for your organization’s expertise.
You might be thinking, “I get that, but I still don’t have time.” The answer? Assign it to a junior staff employee.
I don’t suggest that in a The-Devil-Wears-Prada kind of way. Media monitoring is an incredibly helpful way for younger staffers to learn about your industry, while also doing a lot of the heavy lifting for you.
Before you hand this off to them, make sure you follow these tips to set them – and you – up for success.
- Define the parameters: It’s a big Internet out there. Trying to read everything is a recipe for disaster. Clearly identify what publications and reporters they should read and how often they should do so.
- Ask for more than copy-and-pasting: Anyone can scan the home page of news site and copy and paste the lead articles. Require them to offer a 3-4 sentence summary of the article and how it’s relevant to your business’ industry.
- Respect this assignment: It’s understandable some days they’ll have more pressing projects that take priority, but make sure as you assign projects to them that you continue to make room for this in their daily to dos. Also be sure to read what they find – otherwise it’s work for the sake of work.
I mentioned a while ago that we all need to get smarter about our respective industries if we want to continue to be successful. Just like media relations, good content marketing demands more than a cursory understanding of the trends and issues of the day. Is daily (or even weekly) monitoring tedious? Yes. But the more you do it, the less time you’ll have to spend figuring out pitching and content topics down the road.0 commentsPosted in: Media Relations | Public Relations | Social Marketing | Social Media